Help! My Joto is just stuck on the board and won't move


My joto is just stuck on the board. It won’t move. I’ve tried holding the button on top but it won’t do anything. How do you re-set the joto?
Please help! Thank you.


Thanks for getting in touch. Could you provide some more info such as when/how it stopped moving, Is it online or offline in the app? What is the status of the light on the top of Joto? Has your Joto made any unusual sounds?

Pictures and video can also be really helpful.

Joto team