Cannot reprint old 365 pictures

I get my 365 picture every day. It’s great. But when I try to go and reprint an old 365 picture it says I need a subscription. I have a subscription or I wouldn’t be getting a daily picture.

Hi @Chaos - how are you trying to access the Jot again?

It’s probably a bug in the interface that’s not updating.

I would just select search. When I select the command bar all the pictures show up. I then try to print one with a yellow star.

Hi @Chaos - we’ll email you directly and check the status of your user account.